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Getting Hardware and Software Information

You can get hardware equipment and software version information using a web browser. To access this information:

  1. If needed, log onto the WebPort:

    See Logging onto the WebPort User Interface

  2. Right click the WebPort logo on the software title bar or anywhere else on the window: This is a picture of the dialog.

    The following popup menu appears:

    This is a picture of the dialog.
  3. View the information using the following options:
    • About WebPort.... Displays the current WebPort User Interface software version, WebPort serial number, model number, and MAC address:

      This is a picture of the dialog.
    • Create Diagnostics File. Sends diagnostic information, including datalog files, to Spectrum Controls, Inc. for troubleshooting purposes:
      • Click to select. Describe your problem, specify whether to include the datalogs, and select the email server to use to send the file: This is a picture of the dialog.
      • Comments. Enter any information that helps technical services to diagnose and troubleshoot your problem.
      • Include datalogs. WebPort uses datalogs to store PLC data. Click to include current datalog database with the diagnostic information.
      • Save File. Saves the diagnostic file locally. Use this to save a diagnostics file to your personal computer for transmission if the WebPort does not have Internet access. If you choose this option, know that any Comments you enter are not encrypted.
      • Send Email. Specifies to send a diagnostic email to Spectrum Controls, Inc. Select from the drop-down list: This is a picture of the dialog. If you choose this option, you must also specify an email server to use for sending the information.
      • Email Server. Specifies which email server to use for sending the diagnostics information. Select from the drop-down list. If the list is empty, refer to the following topic for information about how to add an email server: Configuring a Free SMTP Service
      • Submit. Saves selections and sends the diagnostics information.
      • Cancel. Exits without sending the diagnostics information.
    • Settings.... Displays software that allows you to view and modify all Adobe Flash Player settings (refer to Adobe documentation for further help): This is a picture of the dialog.
    • Global Settings.... Displays the Flash Player Settings Manager dialog. You may need to give permission for this to run (allow): This is a picture of the dialog.

      Use the software to change settings as needed:

      This is a picture of the dialog.
    • About Adobe Flash Player version.... Displays current version of the Adobe Flash Player in use and opens the Adobe Flash Player website (refer to Adobe documentation for further help).

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