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Troubleshooting WebPort Startup

If you encounter difficulties when starting up your WebPort, check the following:

  • If the WebPort OK LED does not light up (green), no power is being applied to the WebPort. Check the wiring, and test the output from the power supply. The output should be 24 VDC.
  • If the WebPort does not show a LAN or WAN address in the LED display on the front of the WebPort, check the following:
    • The LAN IP does not appear if the LAN setting is DHCP Client.
    • If the LAN IP is showing but not the WAN IP, connect a laptop and access the WebPort using the LAN IP. If you wish to then set a static WAN IP, you can do that.
    • If the LAN IP is not showing but the WAN IP is showing, you can access the WebPort using the WAN IP.
    • If both LAN IP and WAN IP are not showing, then not much can be done. You will have to connect the WAN cable to the network and reboot again. If the problem persists, contact technical support.

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